1600810 : naf-ilc-support queue antwortet nicht

Created: 2026-05-13T12:50:00Z - current status: new

Anonymized Summary: A user reports that emails sent to [SUPPORT_EMAIL_1] (naf-ilc-support@desy.de) are no longer receiving responses. The inquiry asks whether this support queue still exists, has been replaced, or if there is an issue with email forwarding.

Suggested Solution/Next Steps: 1. Verify the status of the support queue: - According to the NAF documentation, [SUPPORT_EMAIL_1] is listed as the dedicated support line for the ILC experiment. However, if no responses are being received, this may indicate a technical issue (e.g., misconfigured forwarding, inactive queue) or a change in the support structure not yet reflected in the documentation.

  1. Check for updates or alternatives:
  2. If the queue is no longer active, the user should contact [UCO_EMAIL] (uco@desy.de) for clarification. The UCO team can confirm whether the support line has been replaced or if the issue is technical.

  3. For urgent matters, the user may also reach out to their experiment representatives (e.g., via institutional email) to escalate the issue.

  4. Test email delivery:

  5. Send a test email to [SUPPORT_EMAIL_1] from a different account (e.g., institutional email) to confirm whether the issue is isolated to specific senders or systemic.

  6. Documentation review:

  7. The user should check the NAF support contacts page for updates or announcements about changes to support channels.

Sources: - NAF Support Contacts Documentation - UCO Service Page (referenced in the query)