NAF ticket overview¶
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Users write tickets to the NAF helpdesk. Using an AI chatbot, we present an anonymized summary of the initial request and an automated, possible solution based on the chatbot best knowledge of the NAF documentation
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| TicketNR | Created | Status | Subject |
|---|---|---|---|
| 1610724 | 2026-06-19T20:43:12Z | new | Your held jobs |
| 1610610 | 2026-06-19T10:57:52Z | new | Jupyterhub login issues |
| 1609949 | 2026-06-17T17:18:33Z | new | your held jobs |
| 1609540 | 2026-06-16T13:23:17Z | new | 'Available healthy slots' drops |
| 1609508 | 2026-06-16T12:08:10Z | new | AFS Volumes for naf-1 Atlas |
| 1609487 | 2026-06-16T11:27:52Z | new | Please Cleanup your AFS Directory ! |
| 1609363 | 2026-06-16T07:23:20Z | new | Downtime already started? |
| 1607039 | 2026-06-08T11:10:32Z | new | Jobs stuck for a specific set of files on pnfs |
| 1606981 | 2026-06-08T09:13:50Z | new | Belle user on CMS scheduler |
| 1604471 | 2026-05-28T23:13:49Z | new | NAF Jupyterhub troubleshooting |
| 1601840 | 2026-05-19T08:15:16Z | new | Issue in accessing files from pnfs |
| 1600829 | 2026-05-13T13:23:17Z | new | Condor jobs almost all failing with TimeoutError |
| 1600810 | 2026-05-13T12:50:00Z | new | naf-ilc-support queue antwortet nicht |
| 1600562 | 2026-05-13T05:34:39Z | new | condor running degraded |
| 1600507 | 2026-05-12T15:08:56Z | new | JupyterHub Spawn failed |
| 1600483 | 2026-05-12T14:31:46Z | open | Fehlende cvmfs mounts auf naf-cms-gpu01 |
| 1600372 | 2026-05-12T11:02:40Z | new | your jobs in NAF |
| 1598949 | 2026-05-06T16:01:54Z | new | NAF jobs seem to stop/hang mid way through |
| 1598559 | 2026-05-05T19:00:43Z | open | ssh to naf not possible |
| 1597704 | 2026-05-03T14:59:07Z | new | batch1500 & batch1600 booten nicht in PXE fuer Neuinstallation |
| 1596802 | 2026-04-29T05:29:33Z | new | naf-jhub - Server spawn failed |
| 1594972 | 2026-04-22T14:41:28Z | new | naf-desy-cms redirector pointing to node scheduled for reboot |
| 1593890 | 2026-04-20T09:13:13Z | new | jobs get stuck on condor |
| 1592122 | 2026-04-14T08:47:32Z | new | Files on pnfs not accessible from condor workers |
| 1591479 | 2026-04-13T07:57:00Z | open | AW: You were invited to create an account for the DESY NAF |
| 1591262 | 2026-04-11T07:30:52Z | new | Machines on condor with more CPUs |
| 1590840 | 2026-04-09T12:55:04Z | new | your held jobs |
| 1589990 | 2026-04-07T10:11:14Z | new | Unable to access NAF Jupyter lab |
| 1589627 | 2026-04-04T01:11:29Z | new | condor is almost dead |
| 1588150 | 2026-03-29T22:43:18Z | new | cc7:amd64 container not reachable |
| 1587771 | 2026-03-27T07:39:27Z | open | Problem accessing files on PNFS |
| 1587749 | 2026-03-27T07:16:57Z | open | Newer Python version |
| 1582182 | 2026-03-06T10:28:37Z | new | dCache filecopy "SSL handshake failed" |
| 1582165 | 2026-03-06T09:53:02Z | open | Automation of NAF data upload and access for CMS HGCAL upgrade |
| 1580173 | 2026-02-27T08:03:33Z | new | Available naf cores decreasing? |
| 1579378 | 2026-02-24T16:37:31Z | open | Alex Thielen desy proxy issue |
| 1578156 | 2026-02-19T13:10:59Z | new | bird-htc-master21: Puppet Fehler |
| 1578153 | 2026-02-19T13:07:18Z | new | bird-sched-jupy03: Puppet not updated |
| 1578103 | 2026-02-19T11:47:09Z | new | Belle2: Daten unter /pnfs/ |
| 1577538 | 2026-02-18T08:19:38Z | new | login issue with jupyterhub on naf |