1613403 : Slow ssh connection to NAF¶

Created: 2026-06-30T13:04:36Z - current status: open¶

Summary: A user reports slow SSH connections to a remote system (referred to as NAF) over the past two days. Specifically, attempts to access their repository via VS Code's Remote Explorer extension result in timeouts, blocking access.

Anonymized Details: - Username: [REDACTED] - System: [REMOTE_SYSTEM]

Possible Solution/Next Steps: 1. Check network connectivity between the user’s machine and [REMOTE_SYSTEM]. 2. Verify if other users experience similar issues (to isolate whether it's systemic or specific). 3. Review server-side logs on [REMOTE_SYSTEM] for SSH timeout errors during the affected period. 4. Test alternative clients (e.g., command-line SSH) to rule out VS Code-specific issues. 5. If persistent, escalate to infrastructure team for deeper investigation into SSH service performance.

Note: No personal identifiers retained; focus remains on technical troubleshooting.