1604471 : NAF Jupyterhub troubleshooting

Created: 2026-05-28T23:13:49Z - current status: new

Anonymized Summary:

A user ([USERNAME]) reports difficulty connecting and launching a Jupyter server via the NAF interface. After a delay on the startup page, an unspecified error occurs (referenced in a screenshot). The connection attempt originates from the UBC eduroam network, and the user is affiliated with the Belle II experiment.

Issue:

  • Error when attempting to start/create a Jupyter server on NAF.
  • Context: Accessed from UBC’s eduroam network under Belle II collaboration privileges.

Solution/Next Steps:

  1. Verify if the error persists across different networks (e.g., non-eduroam).
  2. Check NAF documentation for known compatibility issues with institutional networks like eduroam.
  3. Contact NAF support with the exact error message (if available) and steps to reproduce.
  4. Ensure the user’s Belle II affiliation permissions are correctly configured in NAF.

No personal data retained.