1578153 : bird-sched-jupy03: Puppet not updated

Created: 2026-02-19T13:07:18Z - current status: new

Anonymized Summary

A monitoring alert indicates that the Puppet Node Check for the server [SERVER_NAME] has reported a CRITICAL status. The last successful update was on 2026-02-17 at 07:12:06 UTC, suggesting the server may not be receiving or applying configuration updates via Puppet since then.

Possible Solution / Next Steps

  1. Check Server Status:
  2. Verify if the server is online and reachable.

  3. Review system logs (/var/log/puppet/) for errors or failed runs.

  4. Manual Puppet Run:

  5. Trigger a manual Puppet run on the server: bash sudo puppet agent -t

  6. If errors occur, investigate the output for misconfigurations or resource conflicts.

  7. Contact Support:

  8. If the issue persists, escalate to the NAF/BIRD infrastructure team for further diagnostics. The server may require intervention (e.g., restarting the Puppet service, resolving dependency issues, or checking network connectivity).

  9. Monitoring Adjustment (if applicable):

  10. If this is a false positive (e.g., server was intentionally offline), adjust the monitoring thresholds or acknowledge the alert temporarily.

Sources

  • No direct context from the provided NAF documentation matched this specific issue. General Puppet troubleshooting steps are based on standard IT operations practices. For NAF-specific support, consult the NAF documentation or contact the infrastructure team.